Goods

Product descriptions can be found on the website under each item listing. Please note that handmade items may have slight variations in size and colour. For custom orders, it is important to provide accurate information. Nata Concept Store is not responsible for incorrect information provided. Availability of goods is subject to change, and if an item becomes unavailable after ordering, Nata Concept Store will notify and offer an alternative or refund.

Purchase

To purchase a product or service from our website, you need to provide your name, address, and contact details. When you order through our online checkout process, it means you have placed an order with Nata Concept Store. Please review your order and correct any mistakes. Let us know immediately if you notice any errors. We will try our best to fix any mistakes, but it depends on the progress of your order. You'll receive an order acknowledgement, and when we dispatch your order, you'll receive a dispatch confirmation by email, which means we have accepted your order.

There are several reasons why we might reject an order, including the following:

• If the requested goods are not in stock.
• If we are unable to receive authorisation for your payment.
• In the event of a pricing or product description mistake.
• If you fail to meet any eligibility requirements specified in our terms and conditions.

Orders are typically sent out within 5 full working days from the date of order placement. However, we reserve the right to adjust our dispatch times based on the current volume of orders.

Payment must be made in full before any work is carried out on your order or before it is dispatched.

Delivery

The goods will be delivered to the specified location within the agreed timeframe or, if no agreement is in place, within 30 days from the date of the contract. We will not be held responsible if you or your designated recipient fail to accept delivery of the items, and we may charge additional fees for redelivery if the order is returned to us. Once you receive your order, it becomes your responsibility. Any changes you make to the delivery arrangements with the courier directly will release Nata Concept Store from managing, tracking, or guaranteeing the delivery, including the use of a predetermined safe place. Nata Concept Store will not be liable for any losses resulting from the use of a safe place. An order can only be considered lost if it has not been received within 7 days of the estimated delivery date.

Returns and Cancellations

Nata Concept Store has a returns and cancellation policy for a sale 

• You have the option to cancel your order within 24 hours of purchase by emailing nataconceptstore@gmail.com, please provide us with a reason. If the order has already been shipped we will not be able to refund you.
• If there is any issue with your order, please contact Nata Concept Store immediately. Include 2 different photographs of the problem and provide a detailed explanation in an email to nataconceptstore@gmail.com.
• All items should be checked on the day of delivery, and any damages should be reported to us within 72 hours. Damaged items reported after this time will not be refunded or replaced.

Pricing

Our prices are periodically evaluated and we retain the discretion to make changes to pricing without advanced notification. This encompasses both the pricing of items and associated shipping costs.

Personal information

We keep and utilise all information, and we hold the right to reach out to you through email or other electronic communication methods, to which you explicitly consent.

Complaints and disputes

In case you are dissatisfied with your order for any reason, kindly contact Nata Concept Store in writing. We will promptly respond to your inquiry and aim to provide a resolution. Please allow a maximum of 48 hours for our initial response.